Installation/1st-time
starting problems
Q.
Can't open software
— The
message says I have installed the program successfully
but it won't work. What's wrong?
A.
Make certain that you have installed both pieces of
software on your machine. One is the EnergyGauge 2.0
software (3 disks) and the other is the Borland Database
Engine (BDE - 2 disks). If you have installed the
BDE on your machine previously (for EnergyGauge 1.0,
1.1 or 1.2) then you do not have to install it again.
Typically, the BDE disks are not included with updates.
Also, please save all disks for reinstallation in
case a hard disk crashes or if you purchase a new
computer.
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Printer
Problems
Having
trouble printing
"List index out of bounds
error"
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Q.
I'm having trouble printing.
A.
Printing problems are the most difficult for our tech
support team to solve, as we don't have the printer
and/or the same network printing system as you may
have. EnergyGauge's printing system uses the Windows
default printer and Windows printing routines. Therefore
our suggestions for solving the printing problems
are to try these steps:
-
Check your Windows Control Panel Printer selection
to verify a default printer is selected.
-
See if the problem is repeatable, and if it happens
from all EnergyGauge printing or just one report.
-
If the problem occurred doing a "print all," try
viewing the report to be printed and just printing
one report at a time.
-
Allow your printer to process the report and begin
outputting the paper before sending more pages to
the printer (this is particularly true for printers
without much built-in memory).
-
If the problem only occurs occasionally, verify
that it may not be other software you are running
and printing with prior to using EnergyGauge that
may be causing the problem.
-
Check with the printer manufacturer to see if they
have updated drivers. [insert web-page links]
-
Try hooking up the printer directly to your machine
via a parallel port if you are currently having
difficulty printing through a network.
-
Try a different printer if there is one available.
Install the appropriate software for the printer,
and verify that it works with other programs before
trying it with EnergyGauge.
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Q.
Each time I try to view or print a report I
get a "List index out of bounds" error.
What should I do?
A.
The first thing you should do is save your project.
Then exit the EnergyGauge program and restart it.
Re-load the project that was giving you trouble and
check the following:
- Make
sure you have a climate zone selected on the Project
Page. If you have overlooked this entry, please
enter it now.
- Check
your windows page and make sure that there are no
window entries with "0" in the overhang
height edit box. If one exists, either delete the
entry (so there is nothing in the edit box) or change
it to a non-zero value.
These
are the two most common problems. If you still get
the error when you try to print or view the reports,
please save the file as an *.enb file and e-mail it
to info@energygauge.com
with an explaination of the error you are getting.
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Run-time
errors
Pdoxusrs.lck
message
Sharing
violation
System locked
Table is busy
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PDOXUSRS.lck
message
Q.
I get an error mentioning Pdoxusrs.lck whenever
I try opening a project, why?
A.
If you have Paradox, Dbase or other software that
may use the same database engine, you may get the
Pdoxusrs.lck error. The fix:
-
Close EnergyGauge.
-
Using your file manager or windows explorer program,
find the RES97 directory under the directory where
you installed EnergyGauge. For example, the default
directory for the code standard version is EnCStd20.
-
Find the file Pdoxusrs.lck under the RES97 directory
using your file manager or windows explorer program.
-
Highlight the Pdoxusrs.lck file by left clicking
on it once. Verify that no other file or directory
is highlighted.
-
Delete the Pdoxusrs.lck file by hitting the delete
key on your keyboard.
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System
locked or sharing violation
Q.
I get a sharing or system locked violation whenever
I run the program, why?
A.
Make certain you are only running one EnergyGauge
at a time. The program should be installed on your
system hard drive, not a shared network drive.
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System
locked
Q.
When I print or calculate the code from the "Calculate"
choice on the menu bar my system is locked up - I
can't return to the building notebook.
A.
Does the Windows task bar at the bottom of your screen
cover part of the EnergyGauge screen? If so, try moving
your task bar below the bottom of your screen using
your mouse (you can retrieve it by moving it up again).
The bottom of the EnergyGauge screen has a "Close"
button that must be pressed to return to the building
notebook.
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Table
is busy
Q.
I open the software and receive an error that says
"Table is busy." What table?
A.
The data you enter on each home is stored in database
tables. If you receive this error the two most likely
causes are that you have two copies of the software
open at once, or you had an earlier error, such as
index out of bounds, that forced you to quit EnergyGauge.
Verify that you are not trying to run two copies of
EnergyGauge, then reboot your computer and run EnergyGauge
again.
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Saving
Data
Q. I want to transfer
a house file to another computer - where do I find
it?
A.
The homes are stored in the RES97 directory in a database.
They are not stored as individual homes. To transfer
a file, open the project in EnergyGauge. From the
project or other building
notebook form, save the home as an *.enb file
by selecting File|Save Current Project As *.enb file
from the menu bar. Choose
the directory and file name (you can save directly
to a floppy disk if you want to) and select OK. To
load an enb file, close any project you are working
with and on the EnergyGauge project
search screen, select the "Load *.enb file" button.
Enter the correct disk drive, directory, and file
name.
Q.
How do I back-up my home files?
A.
From the project or other building
notebook form, save the home as an *.enb file
by selecting File|Save Current Project As *.enb file
from the menu bar. You can
back up forty typical home son a floppy disk. You
may also backup your database directory of hoes by
copying your RES97 sub directory (found under the
directory where you installed EnergyGauge 2.0 )to
floppy disks or other storage medium (it may take
three or more floppies). It is recommended to always
back up each home file as you create it as an *.enb
file to a floppy disk or other storage medium that
is not part of your computer in case your computer
hard disk(s) crash. Note that even if your system
shows two hard drive letters (C: and D: for instance)
it may be one physical device with partitions. Even
if there are two physical hard drives, lightning or
other failures could make both hard drives inoperable.
thus, back up your data regularly to a medium that
is not part of your computer system.
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Terminology
related to the EnergyGauge program:
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